Refund Policy
We want you to be happy with Kemo IPTV. That's why every paid package comes with a 7-day refund promise, and why we offer a 24-hour free trial before you pay anything.
When you can ask for a refund
You can request a refund within 7 days of your subscription being activated if:
- the service does not work on your device, and our support team cannot fix it; or
- you experience persistent buffering or outages that we cannot resolve; or
- you were charged for the wrong package or charged twice.
When a refund may not apply
- Requests made more than 7 days after activation.
- Problems caused by your own internet connection where a speed test shows it is below the minimum we recommend (around 10 Mbps for HD), and you haven't let us help troubleshoot.
- A specific channel being temporarily unavailable, when the rest of the service works — channel line-ups can change and we recommend checking important channels during the free trial.
- Accounts suspended for sharing logins beyond the number of screens purchased.
- Fees charged by third-party player apps (for example an app's own activation fee), which are paid to the app developer, not to us.
How to request a refund
- Message us on WhatsApp (+13858857120), Telegram (@iptv_support_center) or email ([email protected]).
- Include your order number, the email you ordered with, your device and a short description of the problem.
- Our team will try to fix the issue first — most problems are solved in minutes.
- If we can't resolve it, we'll confirm your refund by email and send it back via the original payment method.
How long it takes
Once approved, refunds are usually processed within 5 working days. Depending on your bank or payment provider, it can take a few more days to appear on your statement. Because prices are charged in US dollars (USD), the amount you see in pounds or euros may differ slightly because of exchange-rate movements.